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Our Newsletter


FAQ's - Returns and Exchanges

 

FAQ

What if I received a damaged shipment?

Damaged or defective items must be returned within 30 days of shipment for replacement or refund. Please enclose a note stating the problem with the item(s).

What is your return policy?

Returns must be made within 30 days of shipment and are subject to a 10% restocking charge. These items must be returned in new and unused condition. The postage cost for returning non-defective item(s) is the responsibility of the customer.

Can I cancel / return paper CAT test?

Testing Service: a 60% refund will be granted for the paper version of the CAT only if the unused testing service materials are returned to Christian Liberty Press within 60 days of the date of shipment. Mail your materials to Christian Liberty Press, Attn: Testing Service, 502 West Euclid Avenue, Arlington Heights, IL 60004-5402.

Curriculum Recommendation Service: if we receive your cancellation notice before we start the recommendation process, we will send you a full refund. Once our recommendation is completed, we are unable to issue a refund for this service. If you wish to cancel your testing service and/or curriculum recommendation service, contact Christian Liberty Press as soon as possible to prevent unwanted processing that may affect your refund.

Can I cancel / return online CAT test?

There is no refund for any unused online achievement or placement testing service. However, the curriculum recommendation service (if purchased) may be refunded in its entirety if we are notified prior to starting the recommendation process. Once our recommendation is completed, we are unable to issue a refund for this service.

What if I want to cancel my CLASS or Family Plan Enrollment?

If you choose to cancel after enrolling with CLASS, please contact our Customer Service Department promptly (by phone) before returning any materials. If you have already submitted the completed standardized entrance test, your call will prevent further processing steps which would decrease your refund. This call is important, but it does not cancel your enrollment. A signed letter from the family or a cancellation form (mailed or faxed) is required before any cancellation is considered official. If CLASS does not receive this written documentation within 60 days of your call, we will either resume the enrollment or initiate a CLASS cancellation.

 

CLASS Cancellation - If CLASS cancels your enrollment, any amount remaining in your account after the deductions noted above may be used toward another enrollment within 12 months of the cancellation date. If you do not intend to cancel, please return your completed achievement tests to us promptly, or contact us regarding the reason for your delay. 

 

Class Plan and Family Plan families have 30 days from the main curriculum shipping date (60 for foreign shipments) to cancel from our program and request a refund. If you decide to cancel after you have received your curriculum, contact Customer Service prior to returning any materials and request a Cancellation Kit. This kit contains a Cancellation Letter/Returned Materials Authorization which, when completed and returned to CLASS, serves as your official cancellation letter. The kit also includes a Returned Materials shipping label which must be affixed to the outside of your returned package (or envelope if canceling prior to receiving curriculum).

 

Do not return any materials to CLASS before you receive the Cancellation Kit.

 

You must return all unused curriculum materials to CLASS. If a book has been damaged or has any writing in it, even just a student’s name, it is considered used and should not be returned. Christian Liberty is the final arbiter of whether a course item is considered used. Returned materials that are considered by CLASS to be used cannot be sent back to you. The CLASS Handbook and book report lists, if any, are yours to keep.

 

Your refund for each student canceled will be based on the schedule below. The amounts shown, plus the cost of any used or unreturned materials and any account balance, will be subtracted from your original tuition payment. This schedule is subject to change without notice.

 

If you Cancel...
Grade K-1
Grade 2-12
Prior to CLASS sending the standardized test
NA
–$10.00
Prior to curriculum development
–$10.00
–$30.00
After curriculum has been developed, but not shipped
–$20.00
–50.00
Within 30 days after shipping date (60 days for foreign)
All materials must be returned to CLASS before a refund will be issued.
–$35.00
–$70.00
More than 30 days past shipping date (60 days for foreign)
No Refund

 

Note: Required pre-tests must be completed and returned within 90 days from the date sent. Failure to do so may result in the enrollment being cancelled by CLASS without refund. If the pre-test is not required, the enrollment will be processed after 90 days as if the pre-test was never requested.

What if I want to cancel my Individual Course?

If you choose to cancel your individual course(s), please contact our Customer Service Department promptly (by phone) before returning any materials. This call is important, but it does not cancel your enrollment. A signed letter from the family or a cancellation form (mailed or faxed) is required before any cancellation is considered official. If CLASS does not receive this written documentation within 60 days of your call, we will resume the enrollment.

 

You have 30 days from the shipping date (60 for foreign shipments) to cancel your course(s) and request a refund. If you decide to cancel after you have received your materials, contact Customer Service prior to returning any materials and request a Cancellation Kit.

 

This kit contains a Cancellation Letter/Returned Materials Authorization which, when completed and returned to CLASS, serves as your official cancellation letter. The kit also includes a Returned Materials shipping label which must be affixed to the outside of your returned package (or envelope if canceling prior to receiving course materials).

 

Do not return any materials to CLASS before you receive the Cancellation Kit.

 

You must return all unused curriculum materials to CLASS. If a book has been damaged or has any writing in it, even just a student’s name, it is considered used and should not be returned. Christian Liberty is the final arbiter of whether a course item is considered used. Returned materials that are considered by CLASS to be used cannot be sent back to you. The CLASS Handbook and book report lists, if any, are yours to keep.

 

If you cancel before we ship your course materials, a ten percent (10%) processing fee will be deducted from your refund. If you cancel after your materials are shipped, a twenty percent (20%) processing and restocking fee will be deducted from your refund. There is no refund if you cancel more than 30 days after the shipping date (60 days for foreign shipments). Additionally, the cost of any used or unreturned materials, and any account balance, will be subtracted from your refund. This policy is subject to change without notice.